Practice
€79/month
Up to 5 practitioners
Book a demoWhatsApp appointments for centres with several practitioners
Your centre, in your patients’ and practitioners’ WhatsApp
Patients book, change and cancel their appointments in the chat they already use. Each practitioner publishes their week on WhatsApp. And reception sees everything in one dashboard.
No apps for anyone. No lock-in. Built for centres in Spain: patients and staff use it in Spanish.
Patients, practitioners and reception
Why Zitavo is different
For patients
No apps, no phone calls
They book, change or cancel from the WhatsApp they already use, at any time. The day before, they get a reminder and confirm with one tap.
For practitioners
Their week, on WhatsApp
They publish their availability each week in a form inside the chat, and get an alert when today’s or tomorrow’s schedule changes. They have a single calendar, even if they work at several centres.
For reception
The whole centre in one dashboard
Everyone’s calendar, the waiting list, conversations asking for help and messages that failed to send, all in one place.
With Zitavo, practitioners work on WhatsApp too. Not just patients.
Up and running in three steps
How it works
You connect the centre’s WhatsApp
Through Meta’s official guided sign-up, which we do with you. The number belongs to the centre, and the centre pays Meta directly for messages.
Each practitioner publishes their week
Zitavo asks them on WhatsApp on the day and at the time the centre chooses. They mark their slots in a form and, if they forget, they get a reminder.
Patients book on their own
They message the centre on WhatsApp, choose a service, practitioner and time from the genuinely available slots, and get the confirmation and the reminder.
Features
Everything Zitavo does
Every one of these features is already built and tested.
Booking inside WhatsApp
A form right in the chat: service, practitioner or “anyone”, and a day and time from the genuinely available slots. While the patient decides, that time is held for them.
Reminder the day before
24 hours ahead, with three buttons: Confirm, Cancel appointment or Other options. If they cancel, the slot is freed straight away.
A waiting list that fills gaps
Patients join for a service, with a given practitioner or anyone, in the morning or the afternoon. When a slot opens up, Zitavo offers it to one person at a time, with a deadline, and if they say yes the appointment is booked.
By specialty or by practitioner
Each service belongs to a specialty. Patients choose their practitioner or let Zitavo find a slot with anyone who offers it.
One calendar, even across centres
If a practitioner works at two centres that use Zitavo, their appointments never clash: time booked at one cannot be booked at the other.
Alerts for practitioners
If today’s or tomorrow’s schedule changes, they get a single alert with every change and a button to view their calendar. They can switch alerts off whenever they like.
Quiet hours
No schedule alerts or slot offers go out at night. By default from 23:00 to 07:00; each centre sets its own window.
Appointments to rebook
If a practitioner closes a day that had appointments, each patient gets a message to choose another time, and reception sees which ones are still pending.
Reception replies on WhatsApp
The patient taps “Talk to reception” and the conversation is flagged in the dashboard. Reception replies from there and the answer reaches the patient on WhatsApp.
Failed messages at a glance
If WhatsApp rejects a message, it is logged in the dashboard with the reason, so you always know when a message has not reached someone.
Metrics for the owner
Appointments by channel, no-shows, slots recovered through the waiting list, alert opt-outs and reception response times.
For reception and for the owner
Reception sees everything in one dashboard
Reception no longer has to enter every booking by hand; it oversees instead. The dashboard shows what is happening on WhatsApp and lets reception step in when needed.
- The centre’s calendar by day or by week, for every practitioner or just one, with their free slots.
- Phone bookings: create, change or cancel them, and the patient gets the confirmation on WhatsApp.
- Who has already published their week and who has not.
- The waiting list and appointments to rebook.
- Conversations asking for reception, answered on WhatsApp from the dashboard.
- Failed messages, with the reason.
- For the owner: practitioners, services, opening hours, public holidays, quiet hours and metrics.
Mock-up of the reception dashboard with the week’s calendar, the waiting list and failed messages.
Privacy and security
Health data, treated as such
A physiotherapy appointment is already health data. Zitavo is built to treat it that way from the very first message.
We never ask why
Patients pick the type of service from a list. Zitavo does not read or store what they type in the chat.
Discreet notifications
Free-slot and schedule-change notifications never mention the service, because they show up on the lock screen.
Servers in the European Union
Your centre’s data is stored in the EU.
Each centre kept separate
Each centre only sees its own patients, appointments and practitioners.
Access log and two-factor sign-in
The dashboard records who views and who changes each piece of data, and requires two-factor authentication to sign in.
GDPR-ready
Acceptance of the privacy policy is recorded, patients can opt out of notifications with one tap, and the owner can delete or anonymise a patient from the dashboard. Your centre’s WhatsApp access credentials and the backups are encrypted.
Pricing
Clear pricing, per centre
All of Zitavo in all three plans. All that changes is how many practitioners your centre has.
Recommended
Centre
€149/month
Up to 20 practitioners
Book a demoClinic
€249/month
Unlimited practitioners
Book a demoIncluded in every plan
- Bookings, changes and cancellations on WhatsApp
- Practitioners’ weekly availability on WhatsApp
- Day-before reminder and waiting list
- Practitioner alerts and quiet hours
- Reception dashboard and metrics for the owner
- Guided connection of the centre’s WhatsApp with Meta
- No lock-in: you pay month by month.
- Prices excl. VAT (Spanish IVA or IGIC, as applicable).
- WhatsApp messages are not included: the centre pays Meta for them directly. We explain how much just below.
So what does WhatsApp cost?
Meta charges the centre for messages directly, on its own account and card. Zitavo does not resell them or add a margin.
In practice, each appointment costs between 6 and 8 euro cents in WhatsApp fees.
Around 7 cents per appointment (approximate).
Centre with 5 practitioners:around €25–30 a month.
Centre with 20 practitioners and 1,500 appointments a month:around €110 a month, about 7 cents per appointment.
Meta’s rates for Spain, approximate. They differ in other countries, and Meta can change them every quarter.
Do I need a new WhatsApp number?
No. You can keep the number you already have: if it is on WhatsApp Business, Meta lets you connect it to Zitavo without leaving the app, so your team keeps writing by hand from the phone while Zitavo handles the appointments. If you use regular WhatsApp, it is first moved to WhatsApp Business, which keeps your chats. A new number works too. We will set it up with you before you start.
What if a patient types instead of tapping the buttons?
Zitavo does not read typed messages: it replies with the menu and reminds them that, if they are not sure which service to choose, they can book an initial assessment or talk to reception. That text is not stored. That way nobody describes their health problem in the chat.
Do my practitioners have to install anything?
No. They message the centre’s WhatsApp number from their usual WhatsApp. Zitavo recognises them by their number and shows them their own menu: publish their week, change a day, view their calendar and switch their alerts on or off.
What if a practitioner works at several centres?
They have a single calendar. If those centres use Zitavo, nobody can book them at one centre for a time they are already busy at another. They publish their availability by messaging each centre’s number, and each centre only sees its own appointments.
Can I still take bookings by phone?
Yes. Reception creates, changes and cancels appointments from the dashboard, on the same calendar patients see, and Zitavo sends the patient the confirmation on WhatsApp.
What data do you store, and where?
What is needed to manage appointments: the patient’s phone number and WhatsApp profile name, their appointments and when they accepted the privacy policy. Never the reason for the visit. Data is stored on servers in the European Union, kept separate per centre. Your centre is the controller of its patients’ data and Zitavo processes it on your behalf.
How long does it take to get started?
The centre’s WhatsApp is connected through Meta’s official guided sign-up. Then you add your practitioners and your services. What can take longest is the business verification Meta requires, which is up to them; we help you through the process.
Is there a minimum term?
No. You pay month by month and can cancel whenever you like.
Who pays for the WhatsApp messages?
The centre, directly to Meta, with its own WhatsApp Business account and card. Zitavo charges nothing for messages and takes no margin. In the pricing section there is a calculator showing what they usually cost.
What kind of centres is it for?
For physiotherapy clinics with several self-employed practitioners who share a reception. Soon also for tattoo studios and beauty centres.
Contact
Let’s talk about your centre
Tell us how you work and we will show you Zitavo with your own case.